Sri Lankan Dental Clinics
Are Going Digital

How Dental Care Punchi Borella
Transformed Operations with BISTEC Care

Dental Care Punchi Borella, one of Sri Lanka’s most respected dental clinics, faced daily challenges due to outdated, paper-based systems.

By adopting BISTEC Care, a locally developed clinic management platform, the clinic successfully transitioned to a digital system, enhancing efficiency, improving patient communication, and ultimately improving the overall quality of patient care.

Dental Care Punchi Borella

With over 40 years of service, Dental Care Punchi Borella is a trusted, family-run clinic established by Dr. Sunil Gunaratne and now led by Dr. Rumal Gunaratne. This respected clinic has built a legacy of quality care and community trust. They provide a full range of dental services, from preventive treatments to complex restorative and cosmetic dentistry, and have served generations of families across Colombo.

However, their reliance on manual processes began to hinder their growth, making it challenging to scale operations and meet the expectations of modern patients.

The Challenge: Weighed Down by Paperwork

Despite clinical excellence, the team struggled with:

Manual Record-Keeping Patient files, appointments, and billing were all managed in physical folders. This created delays, increased errors, and took valuable time away from patient care.
Inconsistent Patient Communication Without an automated reminder system, the clinic relied on staff to manually notify patients of appointments, leading to missed visits and disrupted schedules.
​​Lack of Real-Time Data With no digital dashboard, tracking performance metrics was slow and inefficient, limiting the clinic’s ability to make timely business decisions.

The Solution: BISTEC Care – Streamlining Clinic Operations with Smart Technology

To modernise operations, the clinic partnered with BISTEC Care, a clinic management system tailored for Sri Lankan healthcare providers. The results were immediate and measurable.

Centralised Digital Records All patient records, appointments, and billing are now securely stored in one place, reducing errors and saving time.
Automated SMS Reminders Patients now receive timely appointment reminders via SMS, significantly reducing no-shows and improving treatment adherence.
Real-Time Insights A user-friendly dashboard allows the clinic to track key metrics such as patient flow, revenue, and treatment trends - empowering smarter, faster decision-making.

​​The Results: Less Admin, More Patient Care

Smoother Daily Operations

Digitising records and automating workflows has cut down admin work, improved accuracy, and allowed staff to focus more on patients.

"Before, keeping records was a hassle. Now, everything runs smoothly with BISTEC Care."

— Dr. Rumal Gunaratne

Data-Driven Decision-Making

Live performance tracking helps the clinic identify trends, adjust operations, and grow strategically..

"The dashboard gives us the right stats we need to understand our clinic's performance."

— Dr. Rumal Gunaratne

Fewer No-Shows, Better Engagement

The SMS reminders have improved appointment attendance and contributed to steady revenue growth..

"The SMS feature is brilliant. Plus, BISTEC Care’s support is fast and reliable."

— Dr. Rumal Gunaratne

What's Next: AI-Powered Dental Care

With BISTEC Care's clinic management system firmly in place, Dental Care Punchi Borella is well-positioned for continued growth. The clinic is exploring BISTEC Care's evolving features, including AI tools like the AI-Assisted Chatbot, which simplifies the appointment booking process by enabling patients to schedule via platforms such as WhatsApp.

Additionally, the chatbot helps clinicians by automatically generating detailed patient notes with minimal input, saving valuable time on administrative tasks.

​​Conclusion

Dental Care Punchi Borella’s move from paper to digital has transformed the way it operates - delivering measurable improvements in efficiency, communication, and care quality. With BISTEC Care and its AI-driven features, the clinic is well-equipped to grow and thrive in the digital age.

​Ready to upgrade your clinic operations? Talk to the BISTEC Care team now.